Refund and Returns Policy

1. Policy Overview
This Refund and Returns Policy explains how temp handles return requests, refunds, order cancellations, and related customer service matters for orders placed through temp.com. By placing an order on our website, you agree to the terms described below.

2. Return Period
Customers may request a return within 30 days after receiving the order. Return requests made after this period may not be accepted unless required by applicable law or approved by our customer support team.

3. Return Conditions
Returned items must be unused, undamaged, clean, and in their original condition. Items should be returned with original packaging, tags, accessories, manuals, or any included materials where applicable. We may refuse returns that show signs of use, damage, alteration, or missing parts.

4. Non-Returnable Situations
Returns may not be accepted for items that have been used, damaged after delivery, returned incomplete, sent back without approval, or affected by customer misuse. We also reserve the right to refuse returns that do not meet the conditions stated in this policy.

5. How to Start a Return
To request a return, please contact us at [email protected] with your order number, the email address used for the order, a brief reason for the return, and photos if the item arrived damaged or incorrect. Our support team will review your request and provide return instructions if the return is approved.

6. Return Approval Process
Please do not send items back before receiving return approval from us. Items returned without prior approval may be delayed, refused, or not eligible for a refund. Once your return request is approved, we will provide the return address and any additional instructions needed.

7. Return Shipping Costs
Unless the return is caused by an error on our side, such as an incorrect or defective item, customers are generally responsible for return shipping costs. Original shipping fees may not be refundable unless required by law or confirmed by our customer support team.

8. Inspection After Return
After we receive the returned item, we will inspect it to confirm that it meets the return conditions. If the return is approved after inspection, we will continue with the refund process. If the returned item does not meet the required conditions, the refund may be refused or adjusted.

9. Refund Method
Approved refunds will usually be issued to the original payment method used at checkout. We cannot guarantee that refunds can be sent to a different payment method. The final refund amount may exclude shipping fees, return shipping costs, or other non-refundable charges where applicable.

10. Refund Processing Time
Once a refund is approved, we usually process it within 7 business days. After the refund is issued, your bank, card provider, or payment service may need additional time to post the funds to your account. Processing times may vary depending on the payment provider.

11. Order Cancellation
If you wish to cancel an order, please contact us at [email protected] as soon as possible. Orders can usually be cancelled only before they have been processed, packed, or shipped. If the order has already been shipped, you may need to follow the return process after receiving the package.

12. Contact Us
If you have questions about returns, refunds, cancellations, or the status of your request, please contact us at [email protected]. Please include your order number and the email address used at checkout so we can help you more efficiently.